VI. Handset Upgrades or Changes
 


I. General
  • What is MyMoneyManager™?
    MyMoneyManager™ allows Sprint subscribers to use their Sprint handsets to access their financial accounts at participating financial services providers.
  • How does MyMoneyManager™ work?
    Typically, you should receive the MyMoneyManager™ text message within a few minutes of enrolling your device. However, there could be cases when network traffic is heavy. If you have not received a message within 30 minutes, please re-try by re-visiting the site.
  • How much does it cost? Do I need a data plan?
    Fees charged by Sprint for use of the MyMoneyManager™ service vary depending on whether you subscribe to a Sprint Vision™ data plan. If you have a Sprint Vision™ plan, Sprint will not charge any additional access fees for using the MyMoneyManager™ service. If you do not have a Sprint Vision™ plan, you will be charged the then-current data rate for your plan. To sign up for a Sprint Vision™ plan, please Click here

    Messages may be sent to your handset in conjunction with your use of the Service. These messages will incur the standard per message fee for your plan. You can see the pay-as-you-go message rates or sign up for a message plan by click here. Participating financial services providers may charge additional service fees in conjunction with your use of the MyMoneyManager™ service. Please contact your financial services provider for details.
  • What terms and policies apply to the MyMoneyManager™ service?
    You can access the Terms of Use for the MyMoneyManager™ service by click here. Participating financial services providers may charge additional service fees in conjunction with your use of the MyMoneyManager™ service. Please contact your financial services provider for details. You must accept these terms after downloading and installing the software on your phone before you can use the MyMoneyManager™ service. Please read them carefully, as you are bound by those terms if you use the service. Other Sprint policies related to your use of the MyMoneyManager™ service, including, but not limited to, the Sprint Terms & Conditions of Service, Sprint Privacy Policy, and Acceptable Use Policy can be found on the MyMoneyManager™ website. In addition, you will be required to accept a third-party Software License Agreement in connection with your use of the MyMoneyManager™ software.
  • How do I sign up for MyMoneyManager™?
    You can sign up for the MyMoneyManager™ service either by choosing a participating financial services provider on this website or by initiating the enrollment process through your financial services provider's website. A list of participating financial services providers can be found here click here. Typically, you will be required to enroll with each financial services provider separately on the website provided by that financial services provider. After enrolling, you must install the software application on your wireless handset. The instructions for installing the software vary slightly by phone model, and are provided to you during the installation process on this website.
 

II. Installation
  • I did not receive the link to download the application. How can I get another one?
    Go the homepage of the MyMoneyManager™ website, choose a participating bank or merchant, and answer "No" to the question is MyMoneyManager™ already installed. You will be asked to enter your phone number and taken through the steps to install the application.If you try this again, and still do not receive the link to download the application, call us at: 1-800-SPRINT1
  • How long should it take to receive the text message that I'll use to download the application?
    Typically, you should receive the MyMoneyManager™ text message within a few minutes of enrolling your device. However, there could be cases when network traffic is heavy. If you have not received a message within 30 minutes, please re-try by re-visiting the site.
  • What do I need to download and install MyMoneyManager™?
    You will need a compatible Sprint handset and a wireless service plan. MyMoneyManager™ runs on many existing Sprint handsets, with more handset models coming soon. Click here to see the list of all currently supported handsets.

    Since MyMoneyManager can be a data intensive application, we recommend that you have a Sprint Vision data plan if you do not already have one. Click here to sign-up or verify your data plan.
  • How do I check if the MyMoneyManager™ application is already installed on my handset?
    Go the homepage of the MyMoneyManager™ website, choose a financial services provider. On the next page, you will see a set of instructions that allow you to confirm if the application is already installed. If MyMoneyManager™ is not installed, click "No" and follow the installation instructions.
  • Which handsets are compatible with MyMoneyManager™?
    MyMoneyManager™ runs on the following Sprint handsets, with more handset models coming soon.

    Blackberry LG Motorola Samsung Sanyo
    7130e Fusic C290 A700 3200
    Pearl 8130 LX400 KRZR K1m A790 5600
    Curve 8330 535 RAZR V3m A900 Katana
    8703e Muziq Red RAZR V3m A920 Katana II
    8830     M500 Katana DLX
          M510 Katana LX
          M520 7050
          M610 7400
          Z400 7500
            8300
            8400
            9000
            M1
            Pro 200
            Pro 700
  • Why isn't my handset listed?
    Since MyMoneyManager™ allows you to connect to many financial services, there are minimum security requirements for handset that run this application. For example, your handset must be java-enabled and capable of supporting an https connection with (128-bit encryption). This is the same requirement that your internet browser has when conducting Online Banking from your PC.
  • Where can I find my handset model number?
    It's usually visible when you remove the battery. Please see your handset's manual for further information.
 

III. Enrollment with Financial Services Providers
  • Where can I find a list of MyMoneyManager™ participating financial services providers?
    For a complete list of existing financial services providers, click here.
  • How do I complete enrollment for the financial services provider I selected?
    Typically, once you add a financial services provider to MyMoneyManager™, you will be asked to complete an enrollment process at their website. If you are not sure where this occurs online, go to the MyMoneyManager™ home page and: 1 - select your financial services provider 2 - confirm you already have MyMoneyManager™ installed, 3 - click on the Enroll link to be directed to the correct location for your financial services provider's enrollment process.
 

IV. Usage
  • Is a network connection required?

    Yes, the MyMoneyManager™ application relies on the information from your financial services provider's systems. None of your financial information is stored on your handset when using the application, therefore, you must have a network signal available when using MyMoneyManager™. click here. to see Sprint's coverage information

  • What if I have a question about my account with a financial services provider?
    If you have questions about account information, please contact your financial services provider.
 

V. Security
  • How can I keep my financial account information secure?

    You will register a username, password, and/or pin number with your financial services provider when you enroll for access with your financial services provider. Please do not share your username, password, and/or pin number with anyone else. You must safeguard any such password or pin number at all times. If you have any questions regarding the security of the Service, you should contact your financial services provider directly.

  • My phone is lost or stolen. What should I do?
    Step 1: Call Sprint at 1-888-211-4727 to suspend your service.
    Step 2: Contact your banks and merchants to report your phone lost or stolen.
    Since all MyMoneyManager™ functions require a network connection to access your financial services, no one is able to use the application once your phone is taken off of the Sprint network.
    If your handset is lost or stolen, you must cooperate reasonably with Sprint and your financial services providers in investigating suspected unlawful or fraudulent use. For more information on your rights and obligations regarding a lost or stolen phone, please visit the general Sprint terms and conditions of service.
  • How long can I stay logged in while using MyMoneyManager™?
    The application times out after a time interval specified by your financial services provider based on its security policy. Typically, after 3 minutes of inactivity, your session will expire, and you will be requested to login again. Please log out after each use of the service.
 

VI. Handset Upgrades or Changes
  • I just changed my mobile phone. What should I do?
    On the MyMoneyManager™ website, click on a participating financial services provider and complete the download and installation process for your new handset.
  • I just changed my mobile phone number. What should I do?
    If you still have the same handset, and MyMoneyManager™ is already installed, then you need not re-install the application. MyMoneyManager™ should continue to work with your new phone number.